Troubleshooting Common Issues

This guide covers the most common issues users encounter with AppRevBooster and provides step-by-step solutions to resolve them quickly.

Quick Troubleshooting Checklist

Before diving into specific issues, try these general troubleshooting steps:

1. Refresh your browser - Clear cache and reload the page
2. Check your internet connection - Ensure stable connectivity
3. Try a different browser - Test with Chrome, Firefox, or Safari
4. Disable browser extensions - Ad blockers can interfere with functionality
5. Check system status - Visit our status page for known issues

Login and Account Issues

Cannot Log In

Symptoms: Login page shows error messages or doesn't accept credentials

Solutions:

1. Verify your email address is correct
2. Use the "Forgot Password" link to reset your password
3. Check your spam folder for password reset emails
4. Ensure Caps Lock is off when typing your password
5. Try logging in from an incognito/private browser window

Account Locked

Symptoms: Message saying account is temporarily locked

Solutions:

1. Wait 15 minutes before trying again
2. Contact support if the issue persists
3. Verify your account hasn't been suspended for policy violations

Data Synchronization Problems

Data Not Updating

Symptoms: Revenue dashboard shows outdated information

Solutions:

1. Go to Integrations and click Sync Now
2. Verify your ad network accounts are active and accessible
3. Check if API keys or OAuth tokens have expired
4. Ensure your ad networks have recent campaign activity
5. Allow up to 24 hours for complete data synchronization

Missing Revenue Data

Symptoms: Some revenue sources not appearing in dashboard

Solutions:

1. Verify all revenue sources are properly connected in Integrations
2. Check date ranges - some data may be delayed
3. Ensure your apps are properly linked to revenue sources
4. Re-authenticate connections that show error status

Technical Issues

Dashboard Loading Slowly

Symptoms: Pages take a long time to load or display data

Solutions:

1. Check your internet connection speed
2. Clear your browser cache and cookies
3. Disable unnecessary browser extensions
4. Try accessing from a different device or network
5. Use a supported browser (Chrome, Firefox, Safari, Edge)

Charts Not Displaying

Symptoms: Graphs and visualizations appear blank or broken

Solutions:

1. Enable JavaScript in your browser
2. Disable ad blockers for AppRevBooster
3. Update your browser to the latest version
4. Try viewing in an incognito/private window